Privacy Policy

Last updated: April 2026

TBP Bellbowrie Plumbing (“we”, “us”, “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we handle personal information collected through tbpbellbowrieplumbing.com.au and through the course of providing our plumbing services.

We are bound by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained within it.

1. Information We Collect

We may collect the following personal information when you contact us through our website or by phone:

• Your name
• Phone number
• Email address
• Property address (when booking a job)
• Description of the plumbing issue or service required

We only collect information that is necessary to respond to your enquiry or to provide our plumbing services.

2. How We Use Your Information

We use your personal information to:

• Respond to your service enquiries
• Schedule and carry out plumbing work at your property
• Send job confirmations or follow-up communications
• Issue invoices and process payments
• Improve our services

We will not use your personal information for marketing purposes without your consent.

3. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information only in the following limited circumstances:

• To contractors or subcontractors we engage to carry out work on your property (they are bound by confidentiality obligations)
• Where required or authorised by Australian law
• To our insurers or legal advisers where necessary

4. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Personal information is stored securely and access is limited to authorised personnel only.

5. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law (for example, for tax and accounting obligations). When no longer required, personal information is securely deleted or de-identified.

6. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve your browsing experience. If we use analytics tools, these collect anonymised data about site usage (such as pages visited and time on site) and do not identify you personally.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, incomplete, or out of date. To make such a request, please contact us using the details below.

8. Complaints

If you have a complaint about how we have handled your personal information, please contact us in the first instance. We will respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Contact Us

For privacy-related enquiries, to access or correct your information, or to make a complaint, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with the date it was last updated.